Technical Support Engineer

Pune , MaharashtraEngineeringFull-timeHybridMid Level₹300,000 – ₹700,0007 openingsPosted Apr 6, 2026

About this role

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Your Name*

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Which type of support have you handled?

SaaS/Product SupportApplication SupportAPI SupportDatabase Support

Which tools have you used?

Zendesk / FreshdeskJira Service DeskPostmanSQL Tools

Which troubleshooting areas are you comfortable with?

Log analysisSQL debuggingAPI issue debuggingBug reproduction

Which best describes your technical support level?

L1 SupportL2 SupportL1 + L2 BothEscalation/Support Lead

Describe a technical issue you solved for a customer and explain the steps you followed to troubleshoot it.

How many tickets do you resolve per day on average?

What is your expected monthly salary ?

₹

What is your earliest joining date?

Have you handled escalation tickets (L2 support)?

YesNo

Any additional technical skills or achievements you would like to share?

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