These Terms of Service (“Terms”) govern your access to and use of the Reordinal applicant tracking platform (“Service”) operated by Reordinal (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.
1. Eligibility
You must be at least 16 years of age and capable of forming a binding contract to use the Service. By registering, you represent that you meet these requirements.
2. Account Registration
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the security of your account and for all activity under it. Do not share magic link emails with others.
- You agree to notify us immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
3. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Upload or process data that you do not have the legal right to collect or process.
- Upload malicious files, viruses, or any code designed to disrupt the Service.
- Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure.
- Scrape, crawl, or use automated tools to extract data beyond normal API usage.
- Resell, sublicense, or redistribute the Service without our written consent.
- Use the Service in a way that discriminates against candidates based on protected characteristics (race, gender, age, disability, religion, national origin, etc.).
4. Candidate Data & Recruiter Responsibilities
As a Recruiter using Reordinal, you acknowledge and agree that:
- You are the data controller for all Candidate data you upload or collect through the Service. Reordinal acts as a data processor on your behalf.
- You have obtained all necessary consents, authorizations, or legal bases required under applicable data protection laws (including GDPR, CCPA, and local employment laws) before uploading Candidate data.
- You are responsible for responding to data subject access requests from Candidates regarding their data processed through the Service.
- You will not use the Service to collect or process special category data (e.g., racial or ethnic origin, health data, biometric data) unless you have a valid legal basis to do so.
5. Intellectual Property
Our IP
The Service, including its design, code, features, and branding, is owned by Reordinal and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.
Your Content
You retain all ownership rights to data you upload (job postings, resume data, etc.). By uploading content, you grant us a limited license to store, process, and display it solely to provide the Service.
6. AI-Powered Features
The Service uses artificial intelligence to parse resumes and calculate ATS compatibility scores. You acknowledge that:
- AI-generated outputs (parsed data, scores, assessments) are automated suggestions and should not be the sole basis for hiring decisions.
- Resume text content is sent to third-party AI providers (such as Google Gemini or OpenAI) for processing under their respective data processing agreements.
- We do not use your data to train AI models. Data is processed on-demand and not retained by AI providers beyond the immediate request.
- You are responsible for reviewing AI-generated outputs for accuracy and fairness before making hiring decisions.
7. Billing & Subscriptions
- Certain features require a paid subscription or credit purchase. Pricing is displayed at the time of purchase.
- Payments are processed by Razorpay. By subscribing, you also agree to Razorpay's Terms of Service.
- Subscriptions renew automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period.
- Refunds are handled on a case-by-case basis. Contact us if you believe a charge was made in error.
8. Service Availability & Modifications
We strive to maintain high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice. We will not be liable for any downtime or service interruptions.
9. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided “as is” and “as available” without warranties of any kind.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Reordinal from any claims, damages, or expenses arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including data protection laws; or (d) any Candidate data you upload or process through the Service.
11. Termination
- You may stop using the Service and request account deletion at any time.
- We may suspend or terminate your access if you breach these Terms, with or without notice depending on severity.
- Upon termination, your right to use the Service ceases immediately. Data deletion follows our Privacy Policy.
12. Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction in which Reordinal is incorporated. Disputes shall be resolved through good-faith negotiation first. If that fails, disputes shall be submitted to the competent courts of that jurisdiction.
13. Changes to These Terms
We may revise these Terms from time to time. We will notify registered users of material changes via email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
14. Contact Us
If you have questions about these Terms, contact us at: