Terms of Service

These Terms of Service govern your access to and use of Reordinal, operated by Innovia Software Corp., a Delaware corporation with an address at 1007 N Orange St., 4th Floor, 3415, Wilmington, DE 19801, New Castle, United States.

By creating an account, purchasing credits, inviting team members, using the browser extension, posting a job, importing applicants, or otherwise using Reordinal, you agree to these Terms.

If you use Reordinal on behalf of a company, recruiting firm, client, or other organization, you represent that you have authority to bind that organization. In that case, “Customer,” “you,” and “your” refer to that organization.

1. The Service

Reordinal provides software tools that help businesses and recruiters manage hiring workflows.

The Service may include:

• Applicant tracking tools
• Public job application forms
• Browser extension workflows
• Candidate import tools
• Resume parsing
• AI-generated summaries
• AI-generated candidate scores
• AI-assisted candidate ranking
• Team collaboration features
• Notes, tags, comments, and hiring workflow tools
• Integrations with third-party services
• Usage-based AI credits and job credits

Reordinal helps organize and evaluate applicant information. Reordinal does not make hiring decisions, interview decisions, rejection decisions, employment decisions, or legal compliance decisions for you.

2. Business Use Only

The Service is intended for business use only.

You may use the Service only on behalf of a business, recruiting firm, hiring team, client, or other organization, or as an independent recruiter acting in a business capacity.

You must be at least 18 years old to use the Service.

You are responsible for ensuring that every person who uses the Service under your organization has authority to do so.

3. Accounts and Organizations

• You must provide accurate account and organization information.
• You are responsible for all activity under your account and organization.
• You must protect your login credentials and access links.
• You must promptly notify us if you believe your account has been compromised.
• We may suspend or restrict access if we believe an account is being misused, presents a security risk, violates these Terms, or creates legal or operational risk for Reordinal.

4. Team Members

• You may invite team members to your organization.
• You are responsible for your team members’ use of the Service.
• Actions taken by your team members are treated as actions taken by you.
• You are responsible for managing access, permissions, removals, and internal use of Candidate Data.

5. Customer Data

“Customer Data” means data, content, files, job posts, job descriptions, evaluation criteria, resumes, candidate profiles, notes, comments, tags, applicant information, hiring workflow data, and other information submitted to or processed through the Service by you or on your behalf.

You own your Customer Data.

You grant Reordinal a limited license to host, process, transmit, display, analyze, and use Customer Data only as needed to provide, secure, maintain, improve, and support the Service, comply with law, enforce these Terms, and protect Reordinal, customers, candidates, and third parties.

You are responsible for the legality, accuracy, quality, and integrity of Customer Data.

6. Candidate Data

“Candidate Data” means personal data relating to job candidates, applicants, prospects, or individuals considered for a role.

Candidate Data may include:

• Name
• Email address
• Phone number
• Location
• LinkedIn profile URL
• Resume
• Work history
• Education history
• Skills
• Application answers
• Portfolio links
• Recruiter notes
• Interview notes
• Evaluation criteria
• AI-generated summaries
• AI-generated scores
• AI-assisted ranking information

You are responsible for ensuring that you have the right to collect, import, upload, store, evaluate, and otherwise process Candidate Data through the Service.

Reordinal processes Candidate Data on your behalf. You are responsible for your hiring process, candidate notices, candidate consents, lawful basis for processing, data subject requests, retention decisions, and compliance with employment, labor, anti-discrimination, privacy, and recruiting laws.

7. Public Job Application Forms

The Service may allow you to create public job application forms.

You are responsible for all job posts, job descriptions, screening questions, application forms, evaluation criteria, and candidate communications created or used through the Service.

You must not create job posts, application questions, evaluation criteria, or workflows that are unlawful, discriminatory, misleading, deceptive, or inconsistent with applicable employment laws.

You are responsible for including any notices, consents, equal employment opportunity language, privacy disclosures, or other information required by law.

Candidates who submit applications through Reordinal-hosted forms are not account users of Reordinal. Their information is processed on behalf of the Customer that created the job post.

8. Browser Extension

The Service may include a browser extension that helps you import applicant information from hiring workflows you control.

You may use the browser extension only for accounts, job posts, applicant flows, pages, and candidate data that you are authorized to access and process.

You must not use the browser extension for:

• Unauthorized scraping
• Bulk collection from pages you do not control
• Accessing third-party accounts without permission
• Circumventing platform restrictions
• Collecting data you are not legally allowed to process
• Violating LinkedIn’s terms or any other third-party platform terms
• Misrepresenting your rights to candidate data

You are solely responsible for your use of LinkedIn and other third-party platforms.

Reordinal is not affiliated with LinkedIn unless expressly stated in writing.

9. AI Features

The Service may use artificial intelligence to generate candidate summaries, analyze resumes, compare candidates against job descriptions or criteria, assign scores, organize applicants, and rank candidates for review.

AI outputs are for assistance only.

AI outputs may be inaccurate, incomplete, biased, outdated, or inappropriate for a particular hiring context.

You are responsible for reviewing all AI outputs before relying on them.

You must not use AI outputs as the sole basis for hiring, interview, rejection, promotion, compensation, employment, or other employment-related decisions.

A human reviewer must make all hiring-related decisions.

Reordinal does not guarantee that AI outputs identify the best candidates, eliminate bias, comply with employment laws, or satisfy your legal obligations.

You are responsible for configuring job descriptions, criteria, workflows, and review processes in a lawful and appropriate manner.

10. Automated Employment Decision Tools

Some laws may regulate the use of automated employment decision tools, artificial intelligence, algorithmic ranking, candidate scoring, or similar technologies in hiring.

You are solely responsible for determining whether your use of the Service is subject to any bias audit, notice, consent, disclosure, impact assessment, recordkeeping, human review, candidate appeal, or other legal requirement.

Reordinal may provide product information or documentation, but Reordinal does not provide legal advice and does not represent that the Service satisfies any customer-specific legal requirement.

11. Customer Compliance Responsibilities

You are responsible for complying with all laws that apply to your use of the Service, including laws relating to:

• Hiring
• Recruiting
• Employment discrimination
• Equal employment opportunity
• Labor and employment
• Accessibility
• Privacy
• Data protection
• Data retention
• Candidate notices
• Automated decision-making
• AI and algorithmic tools
• Consumer protection
• Electronic communications
• Third-party platform terms

You are responsible for all hiring decisions, interview decisions, candidate communications, rejections, offers, and employment outcomes.

12. Prohibited Uses

You must not use the Service to:

• Violate law
• Violate third-party rights
• Discriminate unlawfully
• Use AI outputs to advance, reject, or otherwise decide on candidates without the required human review
• Upload unlawful, misleading, or harmful content
• Collect data without proper rights or authorization
• Reverse engineer the Service
• Interfere with Service security
• Bypass usage limits
• Resell the Service without written permission
• Use the Service to build a competing product
• Send spam or unlawful communications
• Upload malware or harmful code
• Attempt unauthorized access to systems or data
• Misuse integrations, APIs, or browser extension functionality

We may suspend or terminate access if we believe you violated this section.

13. Payments

• Payments are processed by Stripe.
• All prices are shown in USD unless stated otherwise.
• The Service may be purchased through one-time job credits, AI credit top-ups, or other paid packages shown at checkout.
• Unless expressly stated at checkout, purchases are not subscriptions and do not renew automatically.
• You authorize Stripe and Reordinal to charge your selected payment method for all purchases, taxes, and fees shown at checkout.
• You are responsible for keeping billing and payment information accurate.

14. Credits

• Job credits allow you to use the Service for specific job workflows.
• AI credits may be required for certain AI-powered features, including resume analysis, candidate summaries, scoring, ranking, or other usage-based processing.
• Credit amounts, included usage, overage rules, and pricing may be shown at checkout or inside the Service.
• Credits do not expire while your account remains active, except where your account is terminated for breach, fraud, abuse, non-payment, or legal risk.
• Credits have no cash value.
• Credits are not transferable unless we allow it in writing.

15. Refunds

All purchases are final and non-refundable.

This includes unused job credits, unused AI credits, partially used credits, completed imports, processed applicants, and inactive jobs.

We may provide a refund only if required by law or if we determine that a billing error occurred.

Chargebacks, payment disputes, or failed payments may result in suspension or termination of access.

16. Taxes

Taxes, duties, levies, and similar charges are your responsibility.

Stripe may calculate and collect applicable taxes based on your billing information, location, and the transaction details.

You are responsible for providing accurate billing, tax, and location information.

17. Third-Party Services

The Service may connect to or rely on third-party services, including cloud hosting providers, AI providers, analytics providers, authentication providers, payment processors, email providers, database providers, and third-party platforms.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party services, third-party platform changes, outages, data practices, restrictions, or enforcement actions.

We may add, remove, or replace third-party providers as needed to operate the Service.

18. Google, Gmail, and Calendar Integrations

If you connect Google services, Gmail, or Google Calendar, you authorize Reordinal to access and process the connected data only as needed to provide the requested functionality.

You may disconnect integrations at any time where supported.

You are responsible for ensuring that your use of connected Google services complies with applicable laws, Google terms, and your internal policies.

19. Intellectual Property

Reordinal, the Service, software, workflows, interface, designs, models, prompts, scoring logic, documentation, branding, and related technology are owned by Innovia Software Corp. or its licensors.

Except for the limited right to use the Service under these Terms, you receive no ownership rights in the Service.

You must not copy, modify, reverse engineer, decompile, sell, license, or create derivative works from the Service unless expressly allowed by law or by written agreement.

20. Feedback

If you provide feedback, ideas, suggestions, bug reports, or product requests, you grant Reordinal the right to use them without restriction or compensation.

We may use feedback to improve, modify, market, or develop the Service.

21. Aggregated and De-Identified Data

We may use aggregated, anonymized, or de-identified data to analyze usage, improve the Service, monitor performance, develop features, and understand market trends.

We will not use aggregated or de-identified data to identify you, your organization, or any candidate.

22. Confidentiality

Each party may receive non-public information from the other party.

The receiving party must use reasonable care to protect confidential information and may use it only to perform under these Terms.

Confidential information does not include information that is public, already known, independently developed, or lawfully received from another source.

23. Security

We maintain administrative, technical, and organizational safeguards designed to protect Customer Data and Candidate Data.

These safeguards may include access controls, encryption in transit, encryption at rest where supported, audit logs, role-based permissions, and internal access restrictions.

No system is perfectly secure. You are responsible for using the Service in a secure manner, managing team access, and protecting your accounts.

24. Data Processing Addendum

If you process personal data through the Service, our Data Processing Addendum applies and forms part of these Terms.

If there is a conflict between these Terms and the Data Processing Addendum regarding personal data processing, the Data Processing Addendum controls.

25. Service Changes

We may modify, add, remove, suspend, or discontinue features at any time.

We may update AI models, scoring logic, workflows, infrastructure, providers, integrations, limits, and pricing.

We will try to avoid material disruption, but we do not guarantee that any feature will remain available forever.

26. Availability and Support

We aim to provide reliable access to the Service, but we do not guarantee uninterrupted availability.

The Service may be unavailable due to maintenance, security issues, provider outages, internet failures, third-party platform changes, or events outside our control.

Support may be provided through email, chat, documentation, or in-product channels.

27. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate access if:

• You violate these Terms
• You fail to pay amounts due
• Your use creates legal, security, privacy, operational, or reputational risk
• We believe your account is being misused
• You use the Service unlawfully
• You misuse AI features, integrations, or the browser extension
• We are required to do so by law or provider requirements

After termination, we may disable access to the Service and delete or retain Customer Data according to our Privacy Policy, Data Processing Addendum, and legal obligations.

28. Disclaimers

The Service is provided “as is” and “as available.”

To the maximum extent permitted by law, Reordinal disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and error-free operation.

Reordinal does not guarantee:

• Hiring outcomes
• Candidate quality
• Legal compliance
• Results that are free of bias
• Accuracy of AI outputs
• Availability of third-party platforms
• Compatibility with LinkedIn or other third-party services
• That the Service will meet your specific needs

You use the Service at your own risk.

29. Limitation of Liability

To the maximum extent permitted by law, Reordinal will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, hiring losses, employment claims, reputational harm, or business interruption.

To the maximum extent permitted by law, Reordinal’s total aggregate liability for all claims will not exceed the greater of:

• The amount you paid to Reordinal for the Service giving rise to the claim during the three months before the event giving rise to liability
• USD $100

These limits apply regardless of the legal theory, even if Reordinal was advised that damages were possible.

30. Indemnification

You will defend, indemnify, and hold harmless Innovia Software Corp., its affiliates, officers, directors, employees, contractors, agents, and licensors from any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or relating to:

• Your use of the Service
• Your Customer Data
• Your Candidate Data
• Your job posts
• Your application forms
• Your evaluation criteria
• Your hiring process
• Your candidate communications
• Your hiring, interview, rejection, or employment decisions
• Your use of AI outputs
• Your use of the browser extension
• Your use of LinkedIn or other third-party platforms
• Your violation of law
• Your violation of these Terms
• Your violation of third-party rights
• Your team members’ actions

31. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

Each party waives any right to a jury trial.

Each party agrees to bring claims only on an individual basis and not as part of a class, collective, consolidated, or representative action.

32. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we may provide notice through the Service, by email, or by posting an updated version.

Your continued use of the Service after the effective date of updated Terms means you accept the updated Terms.

33. Contact

For questions about these Terms, contact:

Email: contact@reordinal.com